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	Frequently Asked Questions

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Frequently Asked Questions

Here are answers to the most common questions or problems regarding sign up and managing your subscriptions in the Bankrate program. If you do not find answers to your questions, please contact us at: www.bankrate.com/coinfo/emailfeedback.asp

1.	How much does it cost?
2.	How frequently will I receive a newsletter?
3.	How frequently will I receive an alert?
4.	I am a member. How do I sign in?
5.	I can't remember my password. What now?
6.	How can I change (add or delete) my newsletter subscriptions?
7.	How can I change (add or delete) my alerts?
8.	Why do I have to log in to unsubscribe?
9.	How can I change my e-mail address?
10.	How can I change my password?
11.	I want to get newsletters that look like a Web page. How do I do that?
12.	Why haven't I received any of my newsletters yet?
13.	Why am I having trouble viewing my newsletters or alerts?
14.	What is the privacy policy at Bankrate.com?
15.	How can I unsubscribe?

	1.	How much does it cost? Not a dime. Our program is completely free.
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	2.	How frequently will I receive a newsletter? Each newsletter is delivered once a week except for Home Equity Strategies & Advice, which is monthly. Generally, you will receive your newsletter midmorning, Eastern, Monday through Friday. Mondays: Credit Card Weekly Tuesdays: Frugal News Wednesdays: CD & Investing News Thursdays: Mortgage & Real Estate News Fridays: Bankrate Weekly Roundup Third Wednesdays of the month: Home Equity Strategies & Advice
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	3.	How frequently will I receive an alert? The e-mail alerts go out once each weekday, generally midmorning Eastern. An e-mail is sent when your alert request matches either the day's rates (for Rate alerts) or we publish a story on a topic you've identified as important to you (for News alerts).
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	4.	I am a member. How do I sign in? Go to the Newsletter Welcome page. In the left-side navigation box, type in your username and password. Click on "Log in." Forgot your username or password? Go here.
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	5.	I can't remember my password. What now? No problem. On the Newsletter Welcome page under the Sign In area, click on "Forgot Password?" Enter your e-mail address and click on "Submit." Your password will be e-mailed to you.
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	6.	How can I change (add or delete) my newsletter subscriptions? It's easy. Log in at the Newsletter Welcome page and click on "Managing Newsletters." To add a newsletter, check the box next to the newsletter and hit "Submit" to save. To stop receiving a newsletter, uncheck the box and hit "Submit" to save. Your changes will be effective within 24 hours.
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	7.	How can I change (add or delete) my alerts? Log in at the Newsletter Welcome page and click on "Managing Alerts." Use the Edit, Add or Delete tabs to make changes in your alerts. Click "Submit "to save your changes. Your changes will be effective within 24 hours.
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	8.	Why do I have to log in to unsubscribe? Your privacy is very important to us. By logging in, we can be sure that it is you making changes to your subscriptions.
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	9.	How can I change my e-mail address? Log in at the Welcome page. Click on "Change E-mail Address" and follow the directions.
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	10.	How can I change my password? Log in at the Welcome page. Click on "Change Password" and follow the directions.
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	11.	I want to get newsletters that look like a Web page. How do I do that? Log in at the Welcome page. Click on "Change E-mail Format" and follow the directions.
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	12.	Why haven't I received any of my newsletters? Perhaps there was a problem when you signed up. Please contact our customer support for guidance at www.bankrate.com/coinfo/emailfeedback.asp.
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	13.	Why am I having trouble viewing my newsletters or alerts? Please contact us with the problem to our customer support at www.bankrate.com/coinfo/emailfeedback.asp.
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	14.	What is the privacy policy at Bankrate.com? You can read our entire privacy policy at www.bankrate.com/coinfo/privacy.asp
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	15.	How can I unsubscribe? You can unsubscribe individually from any newsletter or alert, or you can unsubscribe from all of your subscriptions. Log in at the Welcome page. To unsubscribe from newsletters, go to "Managing Newsletters" and uncheck the appropriate box. Click "Submit" to save. Do the same at "Managing Alerts" to unsubscribe from alerts. Your changes will take place within 24 hours. There is also a link to unsubscribe at the bottom of every newsletter or alert you subscribe to. To unsubscribe from all, please log on.
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